LIBRES: Library and Information Science Research Electronic Journal ISSN 1058-6768 March 31, 1995 Volume 5 Issue 1 Quarterly LIBRE5N1 Reviews _____________________________________________________ _Information for Management: A Handbook._ Edited by James M. Matarazzo and Miriam A. Drake. Washington, D.C.: Special Libraries Association, 1994. Vii, 186 pgs. LCCN:94-21486. ISBN: 0-87111-427-5. $40.00(Pbk). ~Success in any organization depends on contribution to productivity, achievement of objectives and the bottom line. Success also depends on knowing customers...Continuous feedback and measurement of customer satisfaction is essential. Pp. V (introduction) The passage above describes underlying principle of this book. By collecting eighteen individual perspectives on management strategies, the editors create a useful tool for anyone interested in the new trends of management. Librarians interested in incorporating the new information technologies into their existing administrative structure will find this book very useful.. Although intended for corporate librarians, each chapter can be modeled for any library use, especially those focusing on practical advice and case studies. Information for Management is divided into eighteen chapters written by professionals in all types of libraries. From information assessment to global information networks, each chapter ponders the question of customer satisfaction. There is no index to this book nor is the Table of Contents very helpful for anyone looking for a specific case study. However, each chapter provides detailed references and some include bibliographies for further reading. One principle permeating this handbook, is the need for successful communication both to the patron and to the senior administration. The editors devote several chapters to communication. Of primary interest and use is Beth Dustons chapter entitled Getting to the Right Answer." Ms. Duston focuses on the need for appropriate information rather than on access to all information. In todays society of everything at your fingertips, it is imperative that information professionals be clear on h how to access, synthesize, and package information without getting trapped in an abyss of data overload. Ms. Duston points out that the Reference interview is still the key strategy to a successful bibliographic search. Overall, I enjoyed reading the book. I found interesting pieces of useful information in every chapter. The lack of index is not really an impediment. However, if a future edition of this work is being planned, I would highly recommend including a comprehensive index to make this work more useful. Aimee C. Piscitelli Eastern Washington University ________________________________________ This document may be circulated freely with this statement included in its entirety: This article was originally published in _LIBRES: Library and Information Science Electronic Journal_ (ISSN 1058-6768) March 31, 1995 Volume 5 Issue 1. For any commercial use, or publication (including electronic journals), you must obtain the permission of the authors. To subscribe to LIBRES send e-mail message to listserv@kentvm.kent.edu with the text: subscribe libres _ ________________________________________